Customer Service Apprentice James Foster

An apprentice from City of Wolverhampton College has been shortlisted for a regional housing award.

James Foster, a customer service apprentice at City of Wolverhampton Council, is in the running for the Chartered Institute of Housing (CIH) Apprentice of the Year award in the Midland Area.

The 18-year-old from Bilston will discover if he has won at the regional event, at the National Motorcycle Museum, on Thursday.

The nomination is based on his relationship with his team, case studies, how he has improved, areas where he has contributed, and projects he has led on.

Councillor John Reynolds, Cabinet Member for City Economy, said: “Improving skills among the young people in our city is crucial to our economic regeneration.

“James is a shining example of what can be achieved through apprenticeships and he has clearly become a valued member of his team.

“He fully justifies his nomination and fingers crossed he scoops the award.”

James is set to complete his NVQ level 3 in Customer Services in the coming year having already got the level 2 qualification under his belt.

Chris Hale, Head of Housing, said: “Over the last year James has been with us he has blossomed from being a shy young man into a confident and capable officer.

“His communication and social skills have developed to enable him to deal with vulnerable clients including the elderly, those with serious health problems, the very young, and people with intellectual and other development disabilities.

“He is comfortable communicating with contractors, councillors and senior officers – not only attending meetings, but taking part and offering a view if needed.”


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