Business Administration Apprenticeship with TOP Communications in Wolverhampton

This vacancy is for a Level 2 Business Admin Apprenticeship with a telecommunications company in Wolverhampton. You will be employed as an administrator to support the office team and your main duties will include:

  • Keeping the employer’s clients spreadsheets up-to-date
  • Some postal duties
  • Ordering stock
  • Some filing and photocopying
  • Scanning to email, answering the phones and dealing with enquiries and taking messages
  • Responding to email enquiries online
  • logging customer queries on to the employer’s portal and inputting queries to the networks on behalf of customers, for example to O2 and Orange
  • Feeding back the responses from network providers to customers via email or phone
  • Bill reviews and queries, down the line quotes and connections
  • Making courtesy calls to customers to check they are happy with the service provided and to see if they require any further
  • Support occasional telesales to promote the business.

Providing excellent customer service is a key element of the role. You will also be trained to write business proposals during the course of your Apprenticeship.

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