Customer Service Counter Assistant Apprenticeship with Saffron Apothecaries (Leicester) Limited

A customer service apprentice opportunity has arisen for a general shop assistant at Phoenix Pharmacy in Wolverhampton part of the Saffron Group. You will be interfacing with the public, as well as undertaking daily tasks to ensure smooth running of the pharmacy.

You main duties as a counter assistant will be:

  • Ensure an accurate, efficient and professional service to all customers
  • Meet the agreed standard operating procedures at all times
  • Report all dispensing errors and log all near misses
  • Ensure patient confidentiality is maintained at all times
  • Be aware of responsibilities under the GPs code of ethics, observing and applying all professional, ethical and legal obligation
  • Ensure excellent levels of customer service at all time
  • Follow the Sales of Medicines protocol
  • Process sales transactions to meet and exceed the expectations of customers
  • Offer additional products and services to customers as appropriate
  • Proactively engage customers and sign up to pharmacy’s repeat prescription service
  • Maintain Continual Professional Development records with Pharmacy manager
  • Keep up to date on professional and business information
  • Undertake additional duties and projects(new services) as requested by line manager
  • Provide support to colleagues
  • Ensure pharmacy is clean and medicine stocks in date
  • Refer customers to a Pharmacist as appropriate
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