“Learning on the job is the best way of learning for me,” said Chloe Stewart, who has just completed the Level 2 apprenticeship in customer service at Wolverhampton Homes.
“I’ve learnt how to communicate in the right way to make customers feel comfortable and how to deal with different customer-based situations, as well as learning about the company and how it is structured.
“When I found out that I’d passed the end-point assessment, and successfully completed my apprenticeship, I felt so proud of myself and so thankful to everyone who had supported me – my assessor was amazing and supported me throughout the training so that I was fully prepared.
“Going forward, I would like to progress to the level 3 apprenticeship standard in customer service and my goal is to become a tenancy officer as I worked with the tenancy team during my training and loved it!
“Doing an apprenticeship and learning at college is an amazing way to get a real feel for working life and you don’t have to be academic to start on your career path – you learn on the job and get unlimited amounts of support.”