Healthcare Support Worker Apprenticeship Level 2 - City of Wolverhampton College

Healthcare Support Worker Apprenticeship Level 2

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Study Mode: Apprenticeships Course Level: 2
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Healthcare support workers work as part of a team providing high quality and compassionate care to individuals.

They carry out well-defined routine clinical duties, such as monitoring an individual's condition and checking on their overall progress, comfort and wellbeing and, depending on where they work, may also help individuals to eat, drink, wash, dress or go to the toilet

Healthcare support workers will prepare individuals for healthcare activities carried out by other members of the healthcare team, looking after them before, during and/or after those activities in line with their care plan.

They will also carry out non-clinical duties which, depending on where they work, could include keeping records, making beds, tidying the work area, or returning or cleaning the equipment used during a clinical activity.

Healthcare Support Workers work in a range of healthcare settings and the team may include workers from both health and social care. They will report to a registered healthcare practitioner who will directly or indirectly supervise their work.

During the first part of this programme, apprentices will be you supported to achieve the Care Certificate which forms part of their induction and covers the fundamental skills needed to provide quality care.

Grades 9 (A*) -3 (D) or equivalent in maths and English.



Apprentices will develop knowledge of:

Communication: The importance of communicating effectively at work; how to communicate with individuals with specific language needs or wishes; ways to make themself understood; how to reduce problems with communication.

Legislation: Policies and local ways of working; handling information; how to keep information confidential; importance of recording and storing patient information securely and what to do if it is not considered to be so.

Health intervention: How to do routine clinical tasks, eg check blood pressure, temperature, weight, delegated from a registered nurse of other healthcare professional; the signs and symptoms of a person who is experiencing pain or discomfort; how to promote and support a person's physical health and wellbeing; importance of hydration, nutrition and food safety; daily living activities and which ones will be supported by the healthcare support worker; signs of a person whose health and wellbeing is deteriorating and how to report changes and deterioration.

Person-centred care and support: What it means to give person-centred care and support; the importance of gaining consent; importance of getting people actively involved in their own care; importance of giving people choices about their care; why treating people as valuable and unique individuals makes a big difference in how they feel.

Dementia, cognitive issues, mental health: Main forms of mental ill health and their impact on people's lives; possible signs of limitations in mental capacity and what to do when they are noticed; possible signs of mental health, dementia and learning disability in people; why depressions, delirium and the normal ageing process may be mistaken for dementia; importance of early diagnosis in relation to dementia and other cognitive issues; how to report change of deterioration.

Basic life support: How to perform basic life support.

Physiological measurements: Range of physiological states that can be measured including body temperature, weight, height, blood pressure, pulse and breathing rate; normal rate of physiological measurements.

Personal and people development: Role and the responsibilities and duties of the job; importance of working in ways agreed by the employer and following codes of conduct; working relationships and the importance of working well with other people; where to go for help and support about work-related issues; importance of personal development and how to reflect on work; creating a personal development plan.

Health safety and security: Legislation, policies and local ways of working which relate to health and safety at work; personal responsibilities and the responsibilities of others relating to health and safety at work; what to do in situations that could cause harm to themself or others; how to handle hazardous materials and substances; what to do when there is an accident or sudden illness.

Duty of Care: Meaning of 'duty of care' and why it is important; support available in difficult situations or when someone makes a complaint.

Safeguarding: Legislation, policies and local ways of working about safeguarding and protection from abuse; signs of abuse and what to do if abuse is suspected; how to reduce the chances of abuse.

Infection prevention and control: Legislation, policies and local ways of working that help to prevent infection; the meaning of 'risk' and 'risk assessment'; the importance of good personal hygiene and hand washing; how to select the right PPE; how infections start and spread; importance of cleaning disinfecting and maintaining and clean workplace to reduce the risk and spread of infection; meaning of antimicrobial resistance.

Moving and handling: Why people and objects need to be moved safely; how to move and position people safely; how to move and handle equipment safely; agreed ways of working when moving people and how to identify risks.

Equality and diversity: Legislation, policies and local ways of working; why equality is importance and how discrimination can happen at work.


Apprentices will gain skills in the following areas:

Communication: Communicating effectively with individuals, their families, carers and healthcare practitioners using a range of techniques, keeping information confidential; handling information (record, report and store information) related to individuals in line with local and national policies.

Health intervention: Supporting individuals with long term conditions, frailty and end of life care; identifying and responding to signs of pain or discomfort; promoting physical health and wellbeing of individuals; assisting with an individual's overall comfort and wellbeing; supporting individuals with activities of daily living; recognising deteriorations in health, long term conditions, physiological measurements, skin integrity and reporting appropriately; reporting any changes in physical health needs as appropriate.

Person-centred care and support: Demonstrating what it means in practice to provide person-centred care and support.

Dementia, cognitive issues, mental health: Promoting mental health and wellbeing; recognising limitations in mental capacity and responding appropriately; recognising and responding to signs of poor mental health for example dementia, depression, anxiety or other cognitive issues; recognising and reporting deterioration in an individual's mental health.

Basic life support: Performing basic life support for individuals using appropriate resuscitation techniques and equipment

Physiological measurements: Undertaking a range of physiological measurements using the appropriate equipment including height, weight, temperature, pulse, breathing rate and blood pressure.

Personal and people development: Taking responsibility for, and prioritising and reflecting on, own actions and work; working as part of a team, seeking help and guidance when necessary; maintaining and further developing own skills and knowledge through development activities; maintaining evidence of personal development and actively preparing for an participating in appraisals.

Health, safety and security: Maintaining a safe and healthy working environment; taking appropriate action in response to incidents or emergencies following local guidelines.

Duty of care: Following the principles for implementing a duty of care, always acting in the best interest of individuals to ensure they do not come to harm.

Safeguarding: Following the principles of safeguarding and protection.

Infection prevention and control: Using a range of techniques for infection prevention and control including waste management, hand washing and the use of Personal Protective Equipment (PPE)

Moving and handling: Moving and positioning individuals, equipment and other items safely

Equality and diversity: Following the principles of equality, diversity and inclusion.



Apprentices will demonstrate the following behaviours:

  • Treating people with dignity, respecting individual's diversity, beliefs, culture, values, needs, privacy and preferences
  • Showing respect and empathy for those you work with, have the courage to challenge areas of concern and work to best practice
  • Being adaptable, reliable and consistent; show discretion; show resilience and self-awareness

Throughout the programme the apprentice will receive expert training from highly qualified staff. A qualified assessor will provide an induction and regular workplace assessments

Completion of the qualification will enable apprentices to progress to the Senior Healthcare Support Worker level 3 apprenticeship.


Employers, Apprentices

Start Date




12 months

Course Fee

Study Mode


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