Information Communication Technician Level 3 - City of Wolverhampton College

Information Communication Technician Level 3

Information Communication Technician Level 3

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Study Mode: Apprenticeship Course Level: 3
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Information Communication Technician Level 3

Infrastructure technicians set people up on systems and provide technical support when needed, rectifying issues to maintain the organisation's productivity.

They provide support to internal and external customers, helping them to be productive when using technology to do their own jobs, by using tools to problem solve and trouble shoot non-routine problems.

Typical job roles include help desk technician, first- or second-line support, IT infrastructure technician, network support technician.

Entry requirements will be set by individual employers but these are likely to include five GCSEs, (especially English, maths and a science or technology subject); a relevant Level 2 apprenticeship; other relevant qualifications and experience; or an aptitude test with a focus on IT skills.



Apprentices will develop technical knowledge and understanding of:

  • Range of cabling and connectivity, the various types of antennas and wireless systems and IT test equipment
  • Maintenance processes and how to apply them in working practices
  • Applying the basic elements and architecture of computer systems
  • Where to apply the relevant numerical skills e.g binary
  • Relevant networking skills necessary to maintain a secure network
  • Similarities, differences and benefits of the current operating systems available
  • How to operate remotely and how to deploy and securely integrate mobile devices
  • Cloud and Cloud Services
  • Importance of disaster recovery, how a disaster recovery plan works and their role within it
  • Similarities and differences between a range of coding and logic
  • Complying with business processes
  • Business IT skills relevant to the organisation



Apprentices will develop a range of technical competencies:

Communication: Works both independently and as part of a team and following the organisation's standards; competently demonstrating an ability to communicate both in writing and orally at all levels, using a range of tools and demonstrating strong interpersonal skills and cultural awareness when dealing with colleagues, customers and clients during all tasks.

IT Security: Demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation.

Remote Infrastructure: Effectively operates a range of mobile devices and securely add them to a network in accordance with organisations policies and procedures.

Data: Effectively records, analyses and communicates data at the appropriate level using the organisation's standard tools and processes and to all stakeholders within the responsibility of the position.

Problem solving: Applies structured techniques to common and non-routine problems, testing methodologies and troubleshooting and analyses problems by selecting the digital appropriate tools and techniques in line with organisation guidance and to obtain the relevant logistical support as required.

Workflow management: Works flexibly and demonstrates the ability to work under pressure to progress allocated tasks in accordance with the organisation's reporting and quality systems.

Health and Safety: Interprets and follows IT legislation to securely and professional work productively in the work environment.

Performance: Optimises the performance of hardware, software and Network Systems and services in line with business requirements.

Waste Electrical and Electronic Equipment Directive: Can explain the correct processes associated with the WEEE.



Apprentices will demonstrate the following behaviours:

  • Logical and creative thinking skills
  • Analytical and problem solving skills
  • Ability to work independently and to take responsibility
  • Can use own initiative
  • A thorough and organised approach
  • Ability to work with a range of internal and external people
  • Ability to communicate effectively in a variety of situations
  • Maintain productive, professional and secure working environment

Throughout the programme the apprentice will receive expert training from highly qualified staff. A qualified assessor will provide an induction and regular workplace assessments

Completion of the programme will enable apprentices to progress to employment in the IT industry or a relevant higher-level apprenticeship.


Employers, Apprentices

Start Date




Approx: 12 months (not including the end point assessment period)

Course Fee

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