CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS
KNOWLEDGE
Apprentices will develop knowledge and understanding of:
Health and wellbeing:
- How to carry out routine and complex clinical or therapeutic tasks, the care plans and delegation protocols used within the organisation
- Types of information needed to collate when obtaining a client history, ways to record and share it
- Indicators for good physical and mental health in relation to the demographic of the individuals they are working with; importance of fluids, nutrition and food safety; ways to signpost individuals to public health interventions or other services if appropriate
- How to support a person's comfort and wellbeing, the signs of a person whose health and wellbeing is deteriorating or who is experiencing pain or discomfort
- Main types of mental ill health and their impact on people's lives; indicators for mental capacity, the importance of early diagnosis in relation to cognitive issues; the possible signs of mental ill health and learning disability in people
- External factors, adapting from childhood to adulthood, depression, delirium or the normal ageing process may be mistaken for mental ill health; how changes in cognition can impact health and wellbeing; how to report changes and deterioration; how to support others to report changes and deterioration, how to escalate changes and deterioration
- How to perform basic life support and use adjuncts to support resuscitation
Duty of care and candour, safeguarding, equality and diversity:
- Legislation, policies and local ways of working about duty of care, candour, raising concerns, safeguarding/ protection from abuse, diversity, equality and inclusion; what they mean, why they are important and how to promote them to others
- How discrimination can happen; how to deal with conflicts between a person's rights and a duty of care
- Signs of abuse, what to do if it is suspected, how to reduce the chances of abuse as much as possible
Person-centred treatment and support:
- Importance of gaining consent, how to undertake risk assessment in enabling a person-centred approach; why it is important to promote 'person-centred care, treatment and support'
- Importance of encouraging people to be actively involved in their own care or treatment; why it is important to give people choices about their care and to treat people as valuable and unique
- Importance of safety and clinical effectiveness; importance of managing relationships and boundaries with service users
Communication:
- Importance of promoting effective communication at work; how to communicate with people who have specific language needs or wishes; how to reduce communication problems and respond to complaints; techniques for difficult situations, local guidelines for dealing with abusive behaviour
- How verbal and non-verbal communication may relate to an individual's condition
- Legislation, policies and local ways of working about handling information; importance of recording and storing information securely and confidentially; e-safety; audit process and how it relates to the role
Personal, people and quality improvement:
- Responsibilities and duties; the limits of competence and authority of self and those that are supervised; values of the organisation; legislation, standards, policies, protocols you should be adhered to; importance of work in ways agreed by the employer
- How to seek feedback, reflect on actions, evaluate work and create a personal development plan
- Importance of working well with others, own health, wellbeing, resilience and that of colleagues; who or where to go for help and advice about anything related to work or people being supported; how to supervise others
- Behaviours expected from a role model, the principles of training and mentoring
- Importance of gathering service user views; ways to identify and escalate opportunities to provide a better or more effective service
Health, safety and security:
- How to promote health and safety at work; what to do in situations that could cause harm; how to handle hazardous materials
- Move and position people, equipment or other objects safely in line with agreed ways of working
- Meaning of risk /risk assessment; how to recognise risk or hazards, undertake risk assessment, escalate where appropriate, operate safe systems of work
- Importance of a clean workplace; legislation, policies and local ways of working for the prevention of infection; personal hygiene, handwashing; the right use of PPE : gloves, aprons, masks; how infections start and spread; how to clean, disinfect and sterilise
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SKILLS REQUIREMENTS
Apprentices will gain skills in the following areas:
Health and wellbeing:
- Assist registered healthcare practitioners with clinical or therapeutic tasks; follow care plans; notice and report changes
- Gather evidence to assist in obtaining a client history, review health-related data and information
- Promote physical and mental health and wellbeing, providing opportunistic brief advice on health and wellbeing
- Assist with an individual's overall comfort, identify and respond to signs of pain or discomfort
- Recognise issues and deteriorations in mental and physical health, report and respond appropriately
- Recognise limitations in mental capacity and respond appropriately
- Perform basic life support for individuals
Duty of care and candour, safeguarding, equality and diversity:
- Follow the principles for equality, diversity and inclusion
- Implement a duty of care and candour
- Safeguard and protect adults and children; promote the principles to others
Person-centred care, treatment and support:
- Demonstrate what it means in practice to promote and provide person centred care, treatment and support by obtaining valid consent, and carrying out risk assessments
- Work in partnership with the individual, their carer, families and the wider healthcare team
- Promote clinical effectiveness, safety and a good experience for the individual
Communication:
- Demonstrate and promote effective communication using a range of techniques
- Observe and record verbal and non-verbal communication
- Handle information (record, report and store information) in line with local and national policies, keep information confidential and support others to do so; take part in audits
Personal, people and quality improvement:
- Act within the limits of competence and authority; ensure that anyone supervised acts within theirs'
- Take responsibility for, prioritise and reflect on own actions, work and performance; maintain and further develop own skills and knowledge, participate in appraisal
- Work as part of a team, seek help and guidance when not sure, escalate concerns in a timely manner to the correct person; support or supervise colleagues as required, delegate well- defined tasks appropriately
- Act as a role model; mentor peers; deliver training through demonstration and instruction
Health, safety and security:
- Maintain a safe and healthy working environment, take appropriate action in response to incidents or emergencies, following local guidelines
- Move and position individuals, equipment and other items safely
- Undertake risk assessments
- Use a range of techniques for infection prevention and control, eg waste management, spillage, hand washing, use of Personal Protective Equipment (PPE)
BEHAVIOUR REQUIREMENTS
Apprentices will demonstrate the following behaviours:
- Treat people with dignity, respecting individual's diversity, beliefs, culture, needs, values, privacy and preferences
- Show respect and empathy for those they work with
- Have the courage to challenge areas of concern and work to best practice
- Be adaptable, reliable and consistent,
- Show discretion, resilience, self-awareness and supervisory leadership
