Professionals in this role typically work in a medium to large organisation as part of the HR function delivering frontline support to managers and employees or are a HR Manager in a small organisation.
Daily duties are likely to include:
To access this apprenticehip, applicants are required to have:
Throughout the programme apprentices will gain knowledge and understanding of:
Apprentices will gain skills in:
Service Delivery: excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers' expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers.
Problem solving: sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
Managing HR information: maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
Personal development: keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Throughout the programme apprentices will be regularly visited in the workplace by a quaified assessor.
Completion of the programme will enable the apprentice to progress to:
Flexible dates
18 months
Full-time