Engineering Technician (Technical Support) Apprenticeship Level 3 - City of Wolverhampton College

Engineering Technician (Technical Support) Apprenticeship Level 3

Engineering Technician (Technical Support) Apprenticeship Level 3

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Study Mode: Full Time Programme Component Course Level: 3
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Engineering Technician (Technical Support) Apprenticeship Level 3

Overview of the role 

Designing, building, servicing and repairing a range of engineering products and services. 

Details of Standard 

The following Standard reflects employers' requirements for the skills, knowledge and behaviours expected from someone to be competent in the job role. 

Core occupational profile 

Engineering technicians in the aerospace, aviation, automotive, maritime defence and wider advanced manufacturing and engineering sector are predominantly involved in highly skilled, complex work and must, as a minimum be able to: 

  • Apply safe systems of working 
  • Make a technical contribution to either the design, development, quality assurance, manufacture, installation, commissioning, decommissioning, operation or maintenance of products, equipment, systems, processes or services 
  • Apply proven techniques and procedures to solve engineering/manufacturing problems 
  • Demonstrate effective interpersonal skills in communicating both technical and non-technical information 
  • Have a commitment to continued professional development 

Engineering technicians take responsibility for the quality and accuracy of the work they undertake within the limits of their personal authority. They also need to be able to demonstrate a core set of behaviours in order to be competent in their job role, complement wider business strategy and development. This will enable them to support their long term career development. 

Engineered and manufactured products and systems that engineering technicians work on could involve mechanical, electrical, electronic, electromechanical and fluid power components/systems. 

Typical job titles include engineering technician, aerospace technician, aviation engineer, maritime engineering, machinist, mechatronics engineer and toolmaker 

Role profile for Technical Support Technician 

Technical support technicians, work as part of a team to provide technical support and expertise for all areas of the engineering and manufacturing function including communications software, test, analysis tools, measurement, off line programming, process control, performance and continuous improvement solutions, capacity planning, production scheduling/planning, product technical applications and capability, technical sales and marketing support, product development and innovation, engineering drawing, purchasing and/or supply of goods or services for engineering activities, quality control, inspection and e-commerce technologies as required.  

The requirements are designed to offer stretch and progression. Apprentices will be able to work with minimum supervision, taking responsibility for the quality, accuracy and timely delivery of the work they undertake and will be proactive in finding solutions to problems and identifying areas for improving the business.  

 

Individual employers will set the recruitment and selection criteria for their apprenticeships. 

In order to optimise success, candidates will typically have 4 GCSEs at Grade C/4 or equivalent, including mathematics (Grade B/5), English and a science. 

 

 

CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS 

Engineering Technicians are able to demonstrate:  

KNOWLEDGE  

Apprentices will develop core knowledge and understanding of:

  • Importance of complying with statutory, quality, organisational and health and safety regulations 
  • General engineering/manufacturing mathematical and scientific principles, methods, techniques, graphical expressions, symbols formulae and calculations used by engineering technicians 
  • Structure, properties and characteristics of common materials used in the sector 
  • Typical problems that may arise within their normal work activities/environment 
  • Approved diagnostic methods and techniques used to help solve engineering/manufacturing problems 
  • Importance of only using current approved processes, procedures, documentation and the potential implications for the organisation if this is not adhered to 
  • Interpreting relevant engineering/manufacturing data and documentation in order to complete their job role 
  • Different roles and functions in the organisation and how they interact. 
  • Why it is important for an organisation to continually review their processes and procedures 

In addition, apprentices will develop an understanding of specific specialist knowledge for the pathway:

  • Mathematical techniques, formula and calculations used in a technical support environment  
  • Methods and techniques used to evaluate technical data and documentation 
  • How to identify that the data and documentation being used is current and up to date 
  • Procedure for making changes to issued documentation 
  • Where and how to source other areas of technical expertise/information to help solve technical problems 
  • Requirements of the customer (internal/external) and support using the appropriate tools, equipment and processes 

SKILLS 

Apprentices will gain core skills in the following areas: 

  • Obtaining, checking and using the appropriate documentation (such as job instructions, drawings, quality control documentation) 
  • Working safely at all times, complying with health, safety and environmental legislation, regulations and organisational requirements 
  • Planning and where applicable obtaining all the resources required to undertake the work activity 
  • Undertaking the work activity using the correct processes, procedures and equipment 
  • Carrying out the required checks (such as quality, compliance or testing) using the correct procedures, processes and/or equipment 
  • Dealing promptly and effectively with engineering/manufacturing problems within the limits of their responsibility using approved diagnostic methods and techniques and report those which cannot be resolved to the appropriate personnel 
  • Completing any required documentation using the defined recording systems at the appropriate stages of the work activity 
  • Restoring the work area on completion of the activity and where applicable return any resources and consumables to the appropriate location 

In addition, apprentices will develop specific specialist knowledge for the pathway: 

  • Producing technical documentation that contains all the relevant and necessary data 
  • and information required for the technical support activity being carried out 
  • Presenting technical documentation in the required format 
  • Ensuring that codes, symbols and other references used in the technical documentation follows agreed UK/international conventions 
  • Saving and storing technical documentation in the correct format, location in accordance with organisational and/or customer requirements 
  • Making any changes/amendments to the technical documentation using agreed quality assurance control procedures 
  • Developing effective business and/or customer relationships 
  • Providing technical advice and guidance to others 
  • Contributing to the business by identifying possible opportunities for improving working practices, processes and/or procedures 

Plus, one of the following: 

  • Producing engineering/manufacturing production plans 
  • Obtaining resources for engineering/manufacturing activities 
  • Obtaining and controlling materials used in engineering/manufacturing environments 
  • Implementing quality control/assurance systems and procedures in an engineering/manufacturing environment 
  • Providing technical support services on products or services to internal and/or external customers 
  • Producing documentation to supply or procure goods or services 
  • Producing off-line programs for computer numerical controlled machines 
  • Producing programs for scanning/digitizing or co-ordinate measuring machines 
  • Producing programs for programmable logic control equipment 
  • Producing programs for industrial robot applications 
  • Producing engineering software tools/programs for analysis, quality, configuration management, safety assessments, system security applications 
  • Producing engineering drawings/models using computer aided design techniques, such as mechanical, electrical, fabrication, fluid power, integrated systems or services 
  • Undertaking complex fault diagnostic and/or condition monitoring activities on equipment, plant or services 
  • Carrying out inspection activities on equipment/components/systems (such as mechanical, electrical, electronic, welded and fabricated. 
  • Checking and calibrating control and test equipment used in an engineering and/or manufacturing environment 

BEHAVIOURS

The required behaviours are:

Personal responsibility, resilience and ethics: Comply with health and safety guidance and procedures, be disciplined and have a responsible approach to risk, work diligently at all times, accept responsibility for managing time and workload and stay motivated and committed when facing challenges. Comply with any organisational policies/codes of conduct in relation to ethical compliance.

• Work effectively in teams: Integrate with the team, support other people, consider implications of their actions on other people and the business.

Effective communication and interpersonal skills: Open and honest communicator, communicating clearly using appropriate methods, listening to others and have a positive and respectful attitude.

• Focus on quality and problem solving: Follow instructions and guidance, demonstrates attention to detail, follow a logical approach to problem solving and seek opportunities to improve quality, speed and efficiency.

• Continuous personal development: Reflect on skills, knowledge and behaviours and seeks opportunities to develop, adapt to different situations, environments or technologies and have a positive attitude to feedback and advice.

 

     

       

      After a period of foundation skills and technical knowledge development all apprentices will be required to achieve the following qualifications: 

      • Level 2 Diploma in Advanced Manufacturing Engineering (Foundation Competence) 

      After a further period of skills and technical knowledge development all apprentices will be required to achieve the following qualifications: 

      • Level 3 Diploma in Advanced Manufacturing Engineering (Development Competence) - Technical Support 

      • Level 3 Diploma or Extended Diploma in Advanced Manufacturing Engineering (Development Knowledge) 

      Apprentices without Level 2 English and maths will need to achieve this level prior to the end point assessment. 

      Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments

      On completion of the apprenticeship, apprentices can progress to the Engineering Level 4 HNC.

      Completion of the apprenticeship is designed to be recognised by relevant professional engineering institutions at the appropriate level of professional registration (EngTech). 

      Deliveries

      Start Date

      02/09/2024

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