City of Wolverhampton College is committed to achieving excellence in the delivery of education and training services. We set high standards for ourselves and seek to meet them.
When you’re a student or apprentice at the college you are able to have your voice heard through our SPEAK OUT campaign that gives you 8 ways to have your say.
We therefore welcome feedback from our students, future students and members of the public. Your feedback helps us to make improvements and provide you with a better service.
Whether your feedback is a compliment, suggestion or complaint, we would love to know what you think!
If you wish to comment on the service you have received or suggest how it can be improved please complete the “Have Your Say” form below.
The Office of the Independent Adjudicator for Higher Education (OIA) runs an independent scheme to review student complaints. City of Wolverhampton College is a member of this scheme.
If you are unhappy with the outcome you may be able to ask the OIA to review your complaint. You can find more information about making a complaint to the OIA, what it can and can’t look at and what it can do to put things right here: https://www.oiahe.org.uk/students.
You normally need to have completed the college’s official complaints procedure before you complain to the OIA. City of Wolverhampton College will send you a letter called a “Completion of Procedures Letter” when you have reached the end of our processes and there are no further steps you can take internally. If your complaint is not upheld, the college will issue you with a Completion of Procedures Letter automatically. If your complaint is upheld or partly upheld you can ask for a Completion of Procedures Letter if you want one. You can find more information about Completion of Procedures Letters and when you should expect to receive one here: https://www.oiahe.org.uk/providers/completion-of-procedures-letters.
You can view and download a copy of the Complaints Policy and Procedure 2020-21.
All complaints will be investigated in line with the College’s Complaints Policy and Procedure. The College will acknowledge receipt of your complaint within five working days, and will endeavour to respond to the issues raised within 10 working days. All complaints will be investigated thoroughly and if the College is unable to provide a full response within the 10-day period, you will be notified of the progress.
City of Wolverhampton College is committed to the development of positive policies to promote for all people regardless of age, disability, gender (including gender reassignment), relationship status, pregnancy/maternity, race, religion/belief, or sexual orientation. The information provided is confidential and will be used only to monitor the effectiveness of this policy.
Personal data that the college receives as a compliment/complaint/suggestion on this form or in other ways, will be used by the college as a way of listening to local people and service users, to respond to issues raised and to improve services. Where necessary, personal data will be shared with other organisations to respond to specific issues that have been raised. Please see our Privacy Notice, for more information on how and when the College collects personal information, how we use it, the conditions under which we may disclose it to others and how we keep it secure.