City of Wolverhampton College team praised by national assessor
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5th August 2019

Customer services provided to students at City of Wolverhampton College have earned the organisation a national quality accreditation.  

The college has been re-awarded matrix Standard Accreditation, first given in 2016, following a four-day assessment which looked at the provision of information, advice and guidance relating to careers, finance, travel and study opportunities, as well as access to counselling services and study support 

The matrix Standard is a quality standard for organisations to assess and measure their advice and support systems which support people in their choice of career, learning, work and life goals. 

A matrix assessor interviewed staff from the college’s Student Hub and Study Hub teams to gain an understanding of the work of the department, and held focus groups and individual interviews with students, personal tutors and external agencies to gain their views of the services provided.  

The assessment report highlighted the positive work the college is doing to ensure students choose the right course for their future career, the ways it inspires students to progress to higher education or university qualifications, the support provided for those with mental health or personal problems, how it monitors student absence and attendance, and the links it has with external agencies and organisations working the homeless, unemployed and refugees and asylum seekers.  

Students said that without the college they would be unlikely to have a set of career goals or the confidence to achieve these, with one describing the Study Hub as the “beating heart of the college”.  

Students also stated that they found the customer services team welcoming and friendly, they felt safe on college premises, and the support provided by the counselling team helped them to maintain attendance at college, motivated them to achieve and led to improved health outcomes 

Rose Urkovskis, head of student entitlement and engagement at the college, said: “Staff in the Student Hub and Study Hub are the first point of contact for our students and they deal with a wide range of issues on a daily basis 

“Receiving this accreditation is testament to their commitment to ensuring that our students are given the right and relevant support and advice to enable them to settle in at college, achieve their qualifications and progress to their chosen careers.”      

Receipt of the accreditation entitles the college to use the matrix Standard Quality Mark on its publications, letterheads, intranet and website until June 2022, following which it will be re-assessed.         


Matrix Standard Accreditation
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