Joanna Galarczyk, a recent graduate of the Improvement Technician Apprenticeship Level 3, shared her experience and gratitude for the support she received throughout the programme:

“Completing the Improvement Technician Level 3 course was a truly valuable experience for me. The project-based approach helped me apply what I learned directly to my role and boosted both my confidence and skills.

“I’d especially like to thank my tutor, Phil Suddaby, for his outstanding support throughout the course. He was incredibly professional and knowledgeable, guiding me step by step—especially during preparation for the End Point Assessment.

“Phil educated me on how to build my presentation from scratch, thoroughly preparing me for the exam, and supporting me through the professional discussion. His encouragement and clear advice made all the difference.

“I highly recommend this course to anyone looking to grow in continuous improvement. With expert support and practical, hands-on learning, it’s an excellent opportunity to develop professionally and make a real impact in the workplace.”