Entry Requirements:

The selection process will include a basic Initial Assessment and an interview during which suitability, commitment and interest for the programme will be determined.

What will I learn?

CORE KNOWLEDGE, SKILLS AND BEHAVIOUR REQUIREMENTS The apprenticeship provides a highly transferable set of knowledge, skills, and behaviours that can be applied across an organisation’s processes, offering a firm grounding in organisational operations and the wider working environment. KNOWLEDGE Apprentices will develop knowledge of: The Organisation: Understanding the purpose, values, resources, vision, and the impact of political/economic factors. Value of Skills: Understanding the organisational structure, how work benefits the company, and career progression. Stakeholders: Knowledge of managing internal and external stakeholders, customers, clients, and suppliers. Fostering relationships with partners and stakeholders. Relevant Regulations: Understanding laws, including data protection, health & safety, and compliance, and supporting the application of these regulations. Policies: Understanding internal policies and key business policies relevant to the sector. Business Fundamentals: Knowledge of change management, business finances, and project management principles. Processes: Understanding and improving organisational processes, including billing, invoicing, and purchase orders. External Environment Factors: Knowledge of market forces, policy changes, and the global business impact on the organisation. SKILLS Apprentices will develop skills in: IT: Proficient use of multiple IT systems to write, create proposals, perform financial processes, and analyze data (e.g., MS Office). Able to choose the right IT solution and update databases for analysis. Record & Document Production: Creating accurate records and documents, drafting reports, and maintaining files. Coaches others on document management and handling confidential information. Decision Making: Making proactive decisions based on sound reasoning, seeking advice when necessary, and addressing challenges maturely. Interpersonal Skills: Building positive relationships within the team and organisation, influencing and challenging appropriately, and developing coaching skills. Communication: Effective communication across multiple channels (face-to-face, phone, digital), demonstrating confidence and understanding when using social media. Quality: Completing tasks to a high standard, applying problem-solving skills, and continuously improving work. Shares best practices across the organisation. Planning & Organisation: Managing priorities and time to meet deadlines, suggesting improvements to work practices, and managing resources. Organises meetings, travel, and events, and creates action logs. Project Management: Using project management principles and tools to plan, monitor, and report on projects, managing resources to deliver successful outcomes. BEHAVIOURS Apprentices will demonstrate the following behaviours: Professionalism: Demonstrates respect, punctuality, and a professional attitude. Acts as a role model, contributing to team cohesion and respecting diversity. Personal Qualities: Exhibits integrity, reliability, self-motivation, and a positive attitude, motivating others and sharing responsibility. Managing Performance: Takes responsibility for work, accepts feedback, uses initiative, and performs self-assessments. Communicates progress with the line manager. Adaptability: Accepts changing priorities in both their work and the organisation. Responsibility: Takes ownership of team performance and project quality, ensuring successful project completion and customer satisfaction. Actively develops skills and encourages others.

How will I be assessed?

Throughout the programme the apprentice will receive expert training from highly qualified staff A qualified assessor will provide an induction and regular workplace assessments

What can I do next?

The administration role may be a gateway to further career opportunities, such as management or senior support roles.