Preparation for Work – Business Administration and Customer Service Industries
Course code: EMP
Is this course right for me?
FREE training course!
Preparation for Work – Business Administration and Customer Service Industries is one of our free courses designed to help you get into employment by developing the skills and knowledge needed to work in specific sectors.
This course has been designed with local employers so you can be sure you will be gaining the qualities they will be looking for when recruiting new staff.
Whether you are looking for work, or you want to re-train to improve your employment prospects, this course can help you develop the skills you need to work in the business administration or and customer services sector.
Where is the course held?
Courses are held at college sites or in local community venues.
Course details
What will I learn?
The course includes a range of units to enable you to gain skills and knowledge related to the specific sector you want to work in, such as:
- Introduction to business, administration and customer service industries
- Customer service skills
- Understanding business organisations
- Employment rights, contracts and pay
- Using ICT for the workplace
In addition, you will also be supported to:
- Develop key employability skills, such as communication, teamwork and problem solving
- Building confidence and self esteem
- Improve your digital and IT skills
- Produce a CV and apply for jobs
- Prepare for an interview
Future careers
Undecided on your future?
Our Future Finder tool can help you explore options and match them to our courses. City of Wolverhampton College partners with employers and leading universities, ensuring our qualifications are relevant and designed to help you succeed.
Like what you’ve seen?
Then it’s time to apply.
Unsure whats right for you?
Visit us at one of our Open Events and see what City of Wolverhampton College has to offer.
